Frequently Asked Questions

How do I check if my iOS device supports eSIM?

To check if your iOS device supports eSIM, follow these steps:

1. Go to Settings.
2. Tap on Cellular or Mobile Data.
3. If you see "Add Cellular Plan" or "Add eSIM," your device supports eSIM.

Alternatively, you can check Apple's official list of eSIM-compatible devices:

• iPhone XS or later
• iPhone XR
• iPad Pro 11-inch (1st generation or later)
• iPad Pro 12.9-inch (3rd generation or later)
• iPad Air (3rd generation or later)
• iPad (7th generation or later)
• iPad mini (5th generation or later)

Note: The availability of eSIM on iPhone XR, iPhone XS, and iPhone XS Max may vary depending on the country or region you purchased your device from.

What if my device doesn't support eSIM?

If your device doesn't support eSIM, you won't be able to use Aerolink's eSIM service. However, you can still use a physical SIM card for your cellular service.

Can I use eSIM and a physical SIM card at the same time?

Yes, most eSIM-compatible iPhones support Dual SIM, which allows you to use both a physical SIM card and an eSIM simultaneously. This feature enables you to have two different phone numbers and data plans on the same device.

Do I need to unlock my iPhone to use eSIM?

In most cases, your iPhone doesn't need to be unlocked to use an eSIM. However, some carriers may lock the eSIM capability. If you're having trouble adding an eSIM, contact your carrier to ensure that your device's eSIM functionality is unlocked.

Need more help?

If you're still unsure about your device's eSIM compatibility or have any other questions, please don't hesitate to contact our customer support team. We're here to help!